During the year, we conduct workshops to improve the quality of our services by developing a set of good practice standards for ORIC, reviewing our service charter and undertaking extra training in client service delivery.
ORIC’s service
charter, along with it's three-year corporate plan, runs until the end of
2007. The charter binds our staff and consultants to treat our clients
courteously and fairly, to preserve privacy and confidentiality, to give
consistent and accurate advice, and to respect cultural diversity and Indigenous
traditions. The service charter describes ORIC’s complaints system, which is designed to
ensure that issues raised by clients are responded to. It also includes a
feedback form. You can read the terms of reference about ORAC's project with AIATSIS
to help support good governance for prescribed bodies corporate (PBCs)
that hold or manage native title. Published: March 2007 Note: From 1 May 2008 we have changed our name to the Office of the
Registrar of Indigenous Corporations. The above document was published
before this date. Client service
Terms of reference
ORAC's
contribution to AIATSIS research program 'Building the capacity of native
title communities'.
Page updated: 30 Apr 08